FAQ
💬 Frequently Asked Questions (FAQ)
🛒 Orders & Payments
Q: What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. You can also pay using PayPal, Apple Pay, or Google Pay for a fast and secure checkout.
Q: Is my payment information secure?
Absolutely. Our site uses 100% secure SSL encryption and trusted payment gateways to keep your data safe and private.
Q: Can I modify or cancel my order after placing it?
Yes, you can request changes or cancellations within 2 hours of placing your order. After that, your item may already be in production or shipped.
🚚 Shipping & Delivery
Q: Where do you ship?
We currently ship to mainland France only.
Q: How long does delivery take?
Orders are typically delivered within 3–7 business days after shipment.
Q: How much is shipping?
Shipping is completely free on all orders — no hidden fees.
Q: Will I receive a tracking number?
Yes! As soon as your order ships, you'll receive a confirmation email with a tracking link so you can follow your package.
🔁 Returns & Refunds
Q: What is your return policy?
You have 14 days from receiving your order to return an item. It must be in its original condition and packaging. Please contact us before sending anything back.
Q: Who covers return shipping costs?
Return shipping is the customer's responsibility unless the item was received damaged or incorrect.
Q: How do I request a refund?
Once we receive and inspect your return, your refund will be processed within 3–7 business days to your original payment method. A confirmation email will be sent.
📦 Order Issues
Q: I received a damaged item. What should I do?
We're truly sorry! Please contact us within 48 hours of receiving your order and include a photo of the item. We’ll offer a replacement or full refund right away.
Q: My order hasn't arrived. What should I do?
If the estimated delivery time has passed and tracking hasn’t updated, please email us at contact@miffal.com. We’ll investigate and resolve the issue promptly.
📞 Contact & Support
Q: How can I contact you?
You can reach us via:
📧 Email: contact@miffal.com
📍 Address: 20 Wenlock Road, London, N1 7GU, United Kingdom